Terms and Conditions for our consultation and leaflet services

Mouthcare applies the principle of strict client confidentiality at all times.

Mouthcare compiles consultation replies based on information provided by the client and cannot accept responsibility for any false or inaccurate facts thus supplied.

Mouthcare will take every precaution to safeguard client details, but Mouthcare cannot accept responsibility for third party interception of data during transit (on-line ordering, e-mail, fax, post). We strongly advise clients to select the most secure method of submitting their confidential data - a secure data transmission method (PGP) is available on this site.

Mouthcare issue each client with an order number and a password. It is the client�s responsibility to hold these in safekeeping and not to disclose them to a third party.

Mouthcare will not accept consultation requests from clients unless the order number and password are attached.

Mouthcare cannot be held responsible for any technical difficulties associated with the operation of the Internet (World-Wide-Web), which is entirely outside its control. Mouthcare will not be held responsible for e-mail addresses provided by clients that are incorrect.

Mouthcare warrants that it does not knowingly or intentionally send out any materials that may result in any harm or damage to computers of clients.

Mouthcare ensures that all data transmitted and received is checked by antivirus software which is regularly updated. If a virus is found in e-mail from a client, the client will be notified and no further work on that client�s request will proceed until the client has rectified the problem.

Mouthcare will not be held responsible for requests send by e-mail whose systems or word-processors are not compatible. All leaflets are produced in Microsoft Office Word 97 format and can be downloaded in certain other formats (Acrobat, HTML) at the client�s request.

All fees are charged as advertised on the Mouthcare website.

All fees are payable in advance.

Once the client has placed an order using our secure order form and credit card payment facility, it cannot be cancelled.

The Mouthcare team reserve the right to refuse to reply to a client, if the client offers false or inaccurate information. In such circumstances, the client�s advance payment will be returned after deduction of an administration fee.

The Mouthcare team reserve the right to refuse a consultation to a client, if in their judgement no useful consultation advice can be provided, or if they feel that the client should see a medical or dental practitioner due to the complexities of the symptoms or problems involved. In such circumstances, the client�s advance payment will be returned after deduction of an administration fee.

This service is available in English only.